Franchise store rules

Last updated: 2025-11-12

1. Franchise Qualification

  1. Franchisees must be legally registered Australian business entities or sole proprietorships and hold a valid Australian Business Number (ABN).

  2. Franchisees must provide genuine and legal goods and services, ensuring that the source of goods is compliant and does not infringe on any third party’s intellectual property rights or trademark rights.

  3. The platform reserves the right to make the final decision regarding the qualifications of franchisees, product categories, and listing permissions.

2. Product Listing and Content Guidelines

  1. Franchisees must ensure that all product images, descriptions, prices, and inventory information are true and accurate.

  2. No products that violate Australian law, are infringing, counterfeit, dangerous, prohibited, or controversial may be listed.

  3. Product prices must be expressed in Australian Dollars (AUD) and include all taxes (such as GST) and necessary fees.

  4. If product information changes (such as price or inventory), franchisees should update it immediately in the backend.

3. Orders and Shipments

  1. Franchisees are responsible for processing orders and shipping them within 1–3 business days of receipt.

  2. Goods must be shipped using traceable logistics methods, and a tracking number must be provided to the consumer.

  3. If an order cannot be fulfilled (e.g., out of stock), the franchisee must proactively notify the platform and the buyer, and process a refund or replacement.

  4. Franchisees must ensure that goods are properly and securely packaged to prevent damage during shipping.

4. Returns and After-Sales Service

  1. Franchisees must comply with the return and exchange policies under the Australian Consumer Law.

  2. Franchisees are responsible for returns and refunds if goods are defective, damaged, or do not match the description.

  3. Franchisees may decide whether to accept return requests for reasons other than product defects, but this must be clearly stated in the store policy.

  4. Franchisees must respond to customer inquiries within a reasonable timeframe (ideally within 48 hours).

5. Fees and Settlement

  1. Franchisees must agree to all fees charged by the platform, including but not limited to: transaction fees, advertising and promotion fees, and other service fees.

  2. The platform will make payments based on actual sales records and settlement cycles (such as weekly or monthly).

  3. In the event of violations, refunds, or disputed orders, the platform reserves the right to suspend or deduct relevant payments.

6. Responsibilities and Obligations

  1. Franchisees are solely responsible for product quality, delivery, taxes, and after-sales service.

  2. The platform only provides transaction platform services and does not participate in actual product sales.

  3. Franchisees must not damage the platform’s reputation or infringe upon the rights of other merchants in any way.

7. Handling of Violations

  1. If a franchisee violates these rules, relevant laws, or platform policies, the platform has the right to:

    – Remove products;

    – Suspend or terminate the account;

    – Deduct amounts due;

    – Take legal action.

  2. The platform’s decision is final, and franchisees may not object.

     

8. Policy Modification

The platform reserves the right to revise these “Franchise Store Rules” at any time, and the revised terms will take effect immediately upon announcement.

Continue use of the platform by franchisees constitutes acceptance of the updated terms.

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