Welcome to the JoYoo Help Center
A. Account and Registration
1. How do I register an account?
Click "Register" in the upper right corner of the homepage, and enter your email address, mobile phone number, and password.
Select user type: Buyer or affiliate retailer.
Franchise retailers are required to submit company registration documents or business registration certificates for review.
Once verification is complete, you can log in and use the platform services.
Select user type: Buyer or affiliate retailer.
Franchise retailers are required to submit company registration documents or business registration certificates for review.
Once verification is complete, you can log in and use the platform services.
2. What if I forget my password?
Click "Forgot Password" on the login page and enter your registered email address or mobile phone number.
The system will send a verification code; follow the instructions to reset your password.
The system will send a verification code; follow the instructions to reset your password.
3. How do I modify my account information?
After logging in, go to "My Account" → "Personal Information/Company Information" to update your contact information, address, bank account, and other details.
B. Product Shelving and Management
(Applicable to franchised retailers)
1. How do I list products?
After logging in, go to "Merchant Center" → "Product Management" → "Add Product".
Fill in the product name, description, price, inventory, and shipping information, and upload clear images.
After submission, the system will automatically review the application. Once approved, the product can be listed on the online store.
Fill in the product name, description, price, inventory, and shipping information, and upload clear images.
After submission, the system will automatically review the application. Once approved, the product can be listed on the online store.
2. How do I edit or remove a product from the shelves?
In "Merchant Center" → "Product Management", select the product you want to edit or remove from the shelves, and click "Edit" or "Remove".
3. What are the prohibited product categories?
Counterfeit and pirated goods
Pornographic, violent, or discriminatory content
Firearms, knives, explosives, medicines, and alcohol and tobacco (without permission)
Other goods that violate Australian law
Pornographic, violent, or discriminatory content
Firearms, knives, explosives, medicines, and alcohol and tobacco (without permission)
Other goods that violate Australian law
C. Orders and Payments
1. How do I view my orders?
After logging in, you can view the status of all orders by going to "My Orders" or "Merchant Center → Order Management".
2. What payment methods are available?
Buyers can pay using PayMe, FPS, AlipayHK, credit cards, and other methods.
The platform will deduct the service fee after the transaction is completed and settle the payment with the franchisee.
The platform will deduct the service fee after the transaction is completed and settle the payment with the franchisee.
3. How do I apply for a refund or return?
Buyers can click "Request Return/Refund" in "Order Details", fill in the reason and upload picture proof.
Merchants must respond within 48 hours, and the platform will assist in mediation.
Merchants must respond within 48 hours, and the platform will assist in mediation.
D. Logistics and Distribution
1. Does the platform provide logistics services?
JoYoo partners with multiple local logistics companies to provide freight calculation, order tracking and delivery services.
2. How to track order logistics?
Log in to "My Orders" and click "Track Logistics" to view the latest delivery status.
3. What to do about logistics issues?
If there are any delays in logistics or loss of goods, please contact the platform's customer service for assistance in inquiring and handling.
E. Evaluation and Community
1. How do I leave a review for a product or seller?
After the transaction is completed, the buyer can leave a review and star rating on the "Order Details" page.
Reviews must be truthful and civil; personal attacks or false reviews are prohibited.
Reviews must be truthful and civil; personal attacks or false reviews are prohibited.
2. How should merchants respond to reviews?
Merchants can view and reply to buyer comments in "Merchant Center → Review Management" to enhance interaction and trust.
F. Platform Rules and Security
1. How is transaction security guaranteed?
The platform uses an encrypted payment system and transaction intermediaries to ensure the safety of funds for both buyers and sellers.
Do not conduct transactions privately or bypass the platform to make payments; otherwise, the platform will not bear the risk.
Do not conduct transactions privately or bypass the platform to make payments; otherwise, the platform will not bear the risk.
2. What should be done if violations are discovered?
You can click "Report" on the product page or user profile page, and the platform will investigate and take appropriate measures.
3. Common violations include:
Posting fake or infringing products
Fake orders and manipulated reviews
Fraudulent buyers or sellers
Fake orders and manipulated reviews
Fraudulent buyers or sellers